La Serenissima Pilates

Adhering to these guidelines ensures participants have a productive, secure, and enjoyable experience.

By reserving a Session you are agreeing to the terms and policy of La Serenissima Pilates.

Studio Policy

Cleaning:

  • Please clean the equipment after use by wiping the vinyl areas with a damp cloth.

Post Session Tea:

  • You are welcome to stay for tea after your session.

  • Please change into your day clothes before you relax in the lounge.

  • There are 30 minutes between sessions. Please be aware that clients will be arriving for the next session.

Media and Recording:

  • In order to respect teacher and client privacy, recording or streaming sessions is prohibited without prior notice and consent of all parties present.

Cancellation Policy:

  • Sessions may be rescheduled and/or transferred to other persons, subject to reservation and session expiration policy.

  • Cancellations & Rescheduling are no problem but require a minimum of 12 Hours before the start of morning sessions, 6 Hours before afternoon sessions.

  • Please contact us if you need to cancel or reschedule so that we can open the session to another client.

  • Late cancellations or no-shows are charged the session rate.

  • At our discretion you may be eligible for a grace period for unforeseen circumstances, such as illness and accidents.

Payments:

  • Payment is required prior to your session. Local and E.U. residents may pay by bank transfer (Bonifico) -

    IBAN: IT50X0100502000000000004128 to: Terril Anne Teran Mire.

  • International Clients may pay in-person and/or by Credit or Debit Card through SumUp payment link.

  • Your bank or Credit Cards may charge you fees. For example; processing fees or failed transaction charges, for which you are responsible.

  • If a payment is declined or contested for any reason, we reserve the right to process payment in order to settle consumed Pilates Sessions.

  • Purchases are non-refundable but are easily transferable to another time and/or person within policy timelines.

Reservations:

  • Reservations may be scheduled via email or text, SMS, Whatsapp.

  • Please schedule your sessions as soon as possible to ensure your preferred schedule.

  • Reservations are confirmed by email or text.

  • Rescheduling is no problem but requires a minimum of 12 Hours before the start of morning sessions, 6 Hours before afternoon sessions.

  • Sessions have a 4-month duration. Best for Schedule Flexibility.

  • Memberships have a 2-month duration. Best for Discount & Results Commitment.

  • We offer a waitlist if your desired session is full. If a spot in a session becomes available, you will be notified of its availability.

  • All sessions/packages contain an expiration date, and it is up to you to schedule your sessions before they expire.

Privacy:

  • Your personal information is collected by us solely for processing your participation in Pilates sessions in accordance with GDPR, privacy laws and by our Terms and Conditions.

  • We do not sell, trade or share customer data.

  • Your payment is secured by your Bank or Credit Card, we use SumUp payment platform for international clients.

Waiver of Liability:

  • Prior to undertaking any activities, all Clients are required to sign a Liability Waiver acknowledging their understanding of the risk factors associated with any physical activity.

  • By participating in Pilates Sessions at La Serenissima Pilates Venezia, you will be performing physical activity and exercise, which you acknowledge to undertake at your own risk, and that you understand and agree that LA SERENISSIMA PILATES or any associated owners, managers and teachers is excluded from all liability for any personal injuries, loss or damages.

Medical Certificate:

  • Italian residents are required to obtain a Medical Certificate before participating in Pilates sessions: Certificato Medico Sportivo Non Agonistico.

Health Considerations:

  • Please disclose any previous injuries, surgeries, medical conditions, or limitations to the teacher before participating in a session.

  • Prior to commencing any form of exercise, you are advised to consult a medical doctor or other healthcare provider to ensure your health status and take any appropriate measures for your wellbeing.

  • Please do not come to your session if you are sick, feel like you are getting sick or have been exposed to someone who is sick.

  • At our discretion, you may be eligible to recuperate a missed session for medical reasons. Please contact us to discuss your options.

  • The minimum age to attend sessions is 18 years old unless accompanied by participating adult Client.

Arrival Time:

  • Please arrive 10-15 minutes early for your session.

  • Students arriving late, without cancellation or notice, will not be allowed to join the session if others are participating and will be charged the session rate.

Etiquette:

  • Please take off your shoes after entering the studio.

  • Slippers are available for your convenience.

  • Please wash your hands before your session.

  • Please silence your phone and leave it in the provided Client storage space.

  • Please do not wear perfume.

Attire:

  • Grip socks are required for safety and hygiene, they available in studio for your convenience.

  • Please wear fitted athletic attire without zippers.

  • Please tie up your hair.

  • Please do not wear sharp or dangling jewellery.